Refund policy
RETURNS & EXCHANGES
We want you to be happy with your Golf Asylum gear. If the size or item isn’t right, we’ve made our return and exchange process as straightforward as possible.
RETURN WINDOW
Eligible items may be returned within 30 days of delivery.
To qualify for a return or exchange, merchandise must be:
- Unworn
- Unwashed
- Unused
- Free from stains, odors, pet hair, damage, or signs of wear
- Returned with original tags attached
- Returned in its original condition
Golf Asylum reserves the right to refuse a return that does not meet these requirements.
SIZE EXCHANGES
We understand that finding the right size can sometimes be difficult, especially with growing junior golfers.
Eligible items may be exchanged for another size within 30 days of delivery, subject to product availability.
Because inventory can change quickly, we cannot guarantee that a requested replacement size will remain available.
If the requested size is unavailable, we may offer a refund or another available option.
We strongly recommend reviewing our Size Guide before ordering.
If you’re unsure about sizing before purchasing, contact us at info@golfasylum.com and we’ll be happy to help.
HOW TO START A RETURN OR EXCHANGE
Before sending an item back, please contact us at:
Include:
- Your name
- Order number
- Item you would like to return or exchange
- Reason for the return or exchange
- Requested replacement size, if applicable
We will provide return instructions.
Please do not send merchandise back without first contacting Golf Asylum.
RETURN SHIPPING
Unless an item is damaged, defective, or incorrect due to an error by Golf Asylum, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is the result of a Golf Asylum error.
We recommend using a trackable shipping service when returning merchandise.
Golf Asylum is not responsible for return packages that are lost or damaged before reaching us.
EXCHANGE SHIPPING
For approved size exchanges, customers are responsible for shipping the original item back to Golf Asylum unless otherwise stated.
Golf Asylum will provide information regarding shipment of the replacement item once the returned merchandise has been received and approved.
Exchange availability is not guaranteed until the returned item has been processed.
REFUNDS
Once your returned merchandise is received, it will be inspected.
If the return is approved, your refund will be issued to the original payment method.
Please allow several business days after approval for your bank, credit card company, or payment provider to process and post the refund.
Processing times vary by financial institution.
Golf Asylum cannot control how long your bank or payment provider takes to post an approved refund.
ORIGINAL SHIPPING CHARGES
Original shipping charges are generally non-refundable.
If Golf Asylum shipped an incorrect, damaged, or defective item, we will work with you to resolve the issue appropriately.
SALE AND FINAL-SALE ITEMS
Items specifically marked Final Sale are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect.
Regularly discounted items that are not marked Final Sale remain subject to the eligibility requirements stated in this policy.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We stand behind our products.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at info@golfasylum.com.
Please include:
- Your order number
- Description of the issue
- Clear photos showing the problem
Do not send the item back before contacting us.
After reviewing the issue, we will provide instructions and determine the appropriate replacement, exchange, or refund.
Golf Asylum will cover reasonable return shipping costs when the return is necessary because of an error on our part or an eligible defective product.
ITEMS THAT CANNOT BE RETURNED
The following items are not eligible for return unless required by applicable law or unless they arrived damaged or incorrect:
- Items marked Final Sale
- Items that have been worn
- Items that have been washed
- Items without original tags
- Items with stains, odors, damage, or other signs of use
- Gift cards
MULTIPLE RETURNS OR MISUSE
Golf Asylum reserves the right to refuse returns or exchanges where we reasonably believe the return policy is being abused, including merchandise that shows evidence of use, repeated excessive returns, fraudulent activity, or other misuse.
This does not affect rights customers may have under applicable consumer-protection laws.
INTERNATIONAL RETURNS
International customers may request eligible returns within the same 30-day return window.
Unless the return results from an error by Golf Asylum or an eligible defective product, customers are responsible for international return shipping costs as well as any associated customs, duties, taxes, or brokerage charges.
Original international shipping charges, customs fees, duties, and taxes are generally non-refundable.
GIFTS
If an item was purchased as a gift, please contact us with as much order information as possible.
Refunds ordinarily must be returned to the original payment method used to place the order.
QUESTIONS ABOUT YOUR RETURN
If you need help with sizing, returns, exchanges, or an existing order, contact:
Golf Asylum Customer Support
info@golfasylum.com
Please include your order number whenever possible.