Shipping policy
SHIPPING POLICY
At Golf Asylum, we work to get your order packed and on its way as quickly as possible. Please review the information below for details about processing, shipping, tracking, and delivery.
ORDER PROCESSING
Orders are typically processed within 1–2 business days after your order is placed.
Business days are Monday through Friday, excluding U.S. holidays.
During new product launches, promotions, holidays, tournaments, or other periods of high order volume, processing times may be slightly longer.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
U.S. SHIPPING
Golf Asylum ships throughout the United States.
Available shipping methods and rates will be displayed at checkout based on your delivery address and order.
Estimated transit times begin once your order has been shipped and do not include order-processing time.
Carrier delays, weather events, holidays, or other circumstances outside Golf Asylum’s control may affect delivery times.
SHIPPING ADDRESSES
Customers are responsible for entering a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at info@golfasylum.com.
We will make every reasonable effort to update the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or been shipped.
Golf Asylum is not responsible for orders delivered to an incorrect address supplied by the customer.
ORDER TRACKING
When tracking is available, you will receive a tracking number by email once your order ships.
Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.
If your tracking shows that your package has been delivered but you cannot locate it, please:
- Check around the delivery location.
- Check with other members of your household or property.
- Check with neighbors when appropriate.
- Contact the shipping carrier using your tracking number.
If you still cannot locate your package, contact us atinfo@golfasylum.com and we will help where possible.
LOST OR DELAYED PACKAGES
Once a package has been accepted by the shipping carrier, delivery timing is primarily controlled by the carrier.
Golf Asylum is not responsible for delays caused by shipping carriers, severe weather, incorrect addresses, customs processing, or other events outside our reasonable control.
If a shipment appears to be lost in transit, please contact us atinfo@golfasylum.com so we can review the shipment and help determine the appropriate next steps.
DAMAGED PACKAGES OR INCORRECT ITEMS
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible atinfo@golfasylum.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging, when applicable
We will review the issue and work with you to make it right.
Please do not return damaged or incorrect merchandise before contacting us.
INTERNATIONAL SHIPPING
Golf Asylum may offer international shipping to selected countries and regions.
Available destinations, shipping options, and applicable shipping charges will be displayed at checkout.
International delivery times vary depending on destination, shipping service, customs processing, and local delivery conditions.
DUTIES, TAXES, AND CUSTOMS
International orders may be subject to import duties, customs fees, taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer and are not included in Golf Asylum’s product or shipping prices.
Golf Asylum does not control customs charges or processing times.
Customers are responsible for understanding any applicable import requirements in their country before placing an order.
REFUSED OR UNDELIVERABLE SHIPMENTS
If a shipment is refused, returned because of an incorrect address, or considered undeliverable by the carrier, the customer may be responsible for additional shipping charges associated with resending the order.
If the order is returned to Golf Asylum and a refund is approved, original shipping charges may not be refundable.
SHIPPING QUESTIONS
If you have questions about an order or shipment, please contact:
Golf Asylum Customer Support
info@golfasylum.com
Please include your order number whenever possible so we can assist you more quickly.